Focuses on key information needed during an emergency response Provides updated toxicology, exposure hazards, physical-chemical data, and best practices with regard to the treatment of casualties Presents updated protective action distances, decontamination, and remediation information

The Handbook of Chemical and Biological Warfare Agents, Volume 2: Pathogens, Mid-Spectrum, and Incapacitating Agents, Third Edition provides rapid access to key data to response professionals and decision-makers on a broad range of agents and pathogens. This volume presents information on a wide range of chemical and biological agents. Chemical agents detailed in this volume are those that were developed specifically for their non-lethal potential. The biological agents described are militarily significant pathogens that could be weaponized to pose a threat to people, animals, or crops and other agricultural interests. Mid-spectrum agents, materials that do not fit clearly into either the Chemical or the Biological Weapons Conventions, include toxins and bioregulators. Entomological agents, the final class of agents discussed in volume, are arthropods that could pose a significant threat to a country's agriculture infrastructure and be used to devastate its economy. They were proposed for inclusion in the Biological Weapons Convention but never adopted. In addition to a discussion of each of these classes of agents, coverage includes detailed information on a broad spectrum of individual agents that have been used on the battlefield, stockpiled as weapons, used or threatened to be used by terrorists, or have been otherwise assessed by qualified law enforcement and response organizations and determined to be agents of significant concern. The information presented in this edition has been updated and expanded to contain more information on toxicology, health effects, presentation of diseases, advances in medical care and treatment, as well as protective actions needed at the scene of an incident. Key Features: Focuses on the key information needed during an emergency response Provides updated toxicology, exposure hazards, physical-chemical data, and treatment of casualties Profiles the presentation of diseases in people, animals and plants Presents updated protective action distances, decontamination, and remediation information All data compiled is gathered from numerous sources and arranged into the current, easy-to-access format. In order to ensure accuracy, all data has been cross-checked over the widest variety of military, scientific and medical sources available. The Handbook of Chemical and Biological Warfare Agents, Volume 2: Pathogens, Mid-Spectrum, and Incapacitating Agents, Third Edition remains the gold-standard reference detailing the widest variety of military, scientific, and medical sources available.

Since the first edition of this handbook, written in 1999, the awareness of threat scenarios-and the technical knowledge and capabilities from toxicological and medical treatment perspective-have only advanced and, largely, improved. The Handbook of Chemical and Biological Warfare Agents, Third Edition, Two Volume Set is structured to provide rapid access to key data needed by response professionals and decision-makers on a broad range of agents and pathogens that have been developed by the military, used or threatened to be used by terrorists, or industrial materials determined to be of significant concern. The body of information in this new edition exceeds a size that can comfortably be handled in a single volume. As such, Volume 1 contains those classes of military chemical agents that were developed for their lethal effects as, well as toxic industrial materials that are considered a potential threat for use as improvised agents. Volume 2 contains chemicals that were developed for their potential as non-lethal agents, as well as all classes of biological and mid-spectrum agents. Chapters are formatted to offer rapid access to key information required by early in a response, without overwhelming them with inessential details. The information presented for every class detailed in this edition has been updated and expanded, containing more information on health effects and on the chemical, physical and biological properties of individual agents. There has been a significant increase in the number of individual agents described, as well as in the number of components, precursors, and decomposition products detailed. This edition also contains chapters on bioregulators and non-vector entomological agents, two new classes of agents not previously addressed Key Features: Focuses on the key information needed during an emergency response Provides updated toxicology, exposure hazards, physical-chemical data, and treatment of casualties for all chemical agents Profiles the presentation of diseases in people, animals, or plants Presents updated protective action distances, decontamination, and remediation information The information provided is a compilation gathered from numerous sources and arranged into the current, easy-to-access format. In order to ensure accuracy, all data has been cross-checked over the widest variety of military, scientific, and medical sources available. The Handbook of Chemical and Biological Warfare Agents, Third Edition remains the gold-standard reference detailing the widest variety of military, scientific, and medical sources available

Chemical Warfare during the Vietnam War documents the use of antipersonnel chemical weapons throughout the Vietnam War, and explores their effectiveness under the wide variety of circumstances in which they were employed. The short, readable account follows the US program as it progressed from a focus on the humanitarian aspects of non-lethal weapons to their use as a means of augmenting and enhancing the lethality of traditional munitions. It also presents the efforts of the North Vietnamese to both counter US chemical operations and to develop a chemical capability of their own. Chemical Warfare during the Vietnam War is a comprehensive and thoroughly fascinating examination of riot-control agents during the Vietnam War.

Emergency Action for Chemical and Biological Warfare Agents, Second Edition is intended for the first responder to the scene of the release of a chemical or biological warfare agent. Formatted similarly to the Department of Transportation's Emergency Response Guidebook and designed as a companion to the author's Handbook of Chemical and Biological Warfare Agents, this book is divided into concise chapters that focus on the first few hours after the incident. Each chapter, or class index, is designed to give responders vital information on a specific group of agents. This is done rather than focusing on detailed information for individual agents because the specific agent(s) may not be identified until well into the response, long after many critical decisions have been made. Adding more than 100 additional pages of material, the second edition contains a wider library of agent classes that covers more hazardous materials. It also includes updated appendices that cover dissemination, the effects of weather and terrain, isolation, protective shelters, and manual decontamination. The book also provides a chemical/biological terrorism emergency response checklist. Addressing the immediate needs of first responders as they arrive at the scene of a chemical or biological warfare agent release, this book serves as a guide that gives critical information for key initial reactions without having to read through long explanations. It is an essential quick reference for first responders facing the release of chemical or biological warfare agents.

Emergency Action for Chemical and Biological Warfare Agents, Second Edition is intended for the first responder to the scene of the release of a chemical or biological warfare agent. Formatted similarly to the Department of Transportation's Emergency Response Guidebook and designed as a companion to the author's Handbook of Chemical and Biological Warfare Agents, this book is divided into concise chapters that focus on the first few hours after the incident. Each chapter, or class index, is designed to give responders vital information on a specific group of agents. This is done rather than focusing on detailed information for individual agents because the specific agent(s) may not be identified until well into the response, long after many critical decisions have been made. Adding more than 100 additional pages of material, the second edition contains a wider library of agent classes that covers more hazardous materials. It also includes updated appendices that cover dissemination, the effects of weather and terrain, isolation, protective shelters, and manual decontamination. The book also provides a chemical/biological terrorism emergency response checklist. Addressing the immediate needs of first responders as they arrive at the scene of a chemical or biological warfare agent release, this book serves as a guide that gives critical information for key initial reactions without having to read through long explanations. It is an essential quick reference for first responders facing the release of chemical or biological warfare agents.

A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers this, in turn, results in enhanced market performance. Unfortunately, caught up in the daily economic and competitive pressures of running complex and fast-changing businesses, managers may lose sight of customers desires. And, consequently, customer experiences often fall far short of expectations.

Written by an expert with more than fifteen years of experience, Superior Customer Value: Strategies for Winning and Retaining Customers, Third Edition benchmarks the best companies and shows you what it truly means to create world-class value for customers. The book is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. It explores key marketing planning issues that emphasize relationship management strategies to keep customers happy.

See What s New in the Third Edition:

New topics include:

• Business models
• Co-creation of value
• Corporate entrepreneurship
• Customer experience management
• Customer value metrics
• Net promoter score
• Image
• Innovation
• Social media

Expanded coverage of:

• Customer relationship management
• E-business opportunities

Written as an academic textbook for use in MBA programs, the book is highly readable, practical, and action-oriented, giving managers at all levels of experience guidance on how to improve marketing operations and create customer-centric organizations. It explains valuable tools such as customer value funnel, customer value assessment, service-quality-image-price (SQIP) analysis, and CRM models. Each chapter has a customer value insight checklist, action items, and informative figures and tables.

This revised edition addresses current trends in value-adding business practice, from understanding how to drive a market and find new ventures to the rise in customer importance of the online arena and new models and metrics for customer loyalty and retention. Great companies amaze and delight customers Superior Customer Value offers a strategic blueprint to learn from the market leaders and apply those lessons to your organization. Art Weinstein discusses the book in several videos on the CRC Press YouTube Channel.

Chemical Warfare during the Vietnam War documents the use of antipersonnel chemical weapons throughout the Vietnam War, and explores their effectiveness under the wide variety of circumstances in which they were employed. The short, readable account follows the US program as it progressed from a focus on the humanitarian aspects of non-lethal weapons to their use as a means of augmenting and enhancing the lethality of traditional munitions. It also presents the efforts of the North Vietnamese to both counter US chemical operations and to develop a chemical capability of their own. Chemical Warfare during the Vietnam War is a comprehensive and thoroughly fascinating examination of riot-control agents during the Vietnam War.